The Definitive Personal Assistant & Secretarial Handbook (A Best-Practice Guide For All Secretaries, PAs, Office Managers & Executive Assistants) (Paperback)

Reviews “Sue France is an absolute delight to work with, her training sessions at The Times Cr�me Events have proved to be extremely popular, and the PA and secretarial visitors appreciate hearing from someone with considerable experience and understanding of the role. Her book will be essential reading for all personal assistants worldwide.”Simon Mayle, Marketing and PR Manager, Times Creme PA and Secretary Events There has been a revolution in the office environment and today�s PA or Secretary is a multi-skilled, dynamic member of the management team. The demands of the job are now huge.The definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Written by a former Times Creme PA of the Year, it deals with every aspect of these vital administrative roles and the wide range of skills they require, including � relationship management; � communication, listening and questioning skills;� organising meetings and events;� confidence, self-belief and goal setting;� the secrets of body language;� coping with pressure and stress;� dealing with difficult people and managing conflict;� time management and personal organization;� presentation skills;� networking.The Definitive Personal Assistant and Secretarial Handbook is set to become a bible of all assistants worldwide. Comprehensive and accessible, it will help you to maintain a professional image and achieve resounding success in your career.About Author:S Sue France, FCIPD, has over 30 year� experience as a secretary and personal assistant. She was the UK training manager for over 600 secretaries at a global accountancy practice. She has been the voluntary UK National Training and Development Officer for European Management Assistants (EUMA) for four years and is currently the UK National Chairman for European Management Assistants. Sue was awarded the prestigious award of The Times Cr�me PA/DHL PA of the Year 2006. She is still an acting PA for the founder of Persuasion and presents at PA conference throughout the world, and is also involved in training and coaching PAs and secretaries.