The Last Ten Per Cent (Paperback)  | Released: Nov,2014

Only too often, we falter when it comes to completing a task properly andon time. It is the last 10 per cent that seems to elude us-and this usuallyresults in a negative customer experience.But then some companies-Wal-Mart, Starbucks, Nestlé and SouthwestAirlines, to name a few-are far ahead of the curve: they have customersat the heart of whatever they do.What do these companies do that sets them apart? They genuinely believein delivering a great customer experience; the thinking that accompaniesthis belief makes all the difference.The Last Ten Per Cent shows us how to go that extra mile. About the AuthorT.G.C. Prasad is the bestselling author of several management and fiction books. Besides writing, he consults and advises CEOs, HR heads and senior leaders of various companies on people strategy. He also manages TGC Consulting (www.tgc-consulting.com), a human resources consulting firm that offers three core services, viz. executive search, senior management coaching, and strategic people advisory to global MNCs, Indian conglomerates, and PE/VC funded entrepreneurial ventures across various domains such as information technology, e-commerce, healthcare, pharmaceuticals, retail, manufacturing, BFSI, media and entertainment. He is an avid blogger and you can read his blogs on http://tgcblogs. wordpress.com You can connect with him on his Facebook Page: https://www.facebook. com/TGCPrasadOfficialFanpage