Configuration Management (Paperback)  | Released: 02 Nov 2010

This book is invaluable to IT Service Management professionals. It includes expert feedback from practitioners who have implemented configuration management in a wide range of environments. Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. It contains details of the organizations infrastructure and processes that are used in the provision and management of IT services and is the vital underpinning for IT governance. In general the book follows the ITIL V3 approach and is based on the interactive stream of the CMSG/ITSMF Conference, The CMBD and CMS: The Powerhouse of Service Management. Essential knowledge for all IT departments, Solid theory merged with practioner feedback, Applies to a wide range of real environments, Great advice from world experts.