Return & Replacement Policy

7-Day Replacement Policy

At BookBuzzz, we are committed to providing you with the highest quality books sourced directly from publishers to ensure authenticity and satisfaction. However, we understand that sometimes issues may arise, and we want to make sure you are completely satisfied with your purchase.

Our Promise to You:

• We strive to deliver the best quality books that meet or exceed your expectations.
• We source our books directly from publishers to ensure authenticity and quality.
• In the rare event that you receive a damaged or incorrect product, or if you are not completely satisfied with the quality of your purchase, we offer a hassle-free 7-day replacement policy from the date of delivery.

How It Works:

1. Contact Us: If you receive a damaged or incorrect product, or if you are not satisfied with the quality of your purchase, please contact us within 7 days of delivery. You can reach out to our customer support team via email at “support@bookbuzzz.com” or by Whatsapp at “8949902594”. Please provide your order details and a brief description of the issue you encountered.
2. Assistance with Utmost Priority: Once we receive your request, our dedicated customer support team will assist you with utmost priority. We will guide you through the replacement process and ensure that your concerns are addressed promptly and effectively.
3. Return and Replacement: Depending on the nature of the issue, we may request you to return the damaged or incorrect product to us. We will provide you with a prepaid shipping label for the return. Once we receive the returned item, we will promptly process the replacement and ship it to you at no additional cost.

Our Commitment to You:

• We value your trust and satisfaction above all else. Our 7-day replacement policy is designed to ensure that you have a seamless shopping experience with us.
• Rest assured that we will do everything in our power to resolve any issues you encounter and make sure you receive a replacement product that meets your expectations.

At BookBuzzz, your satisfaction is our top priority. Thank you for choosing us for your book-buying needs.

Returns

1. If I receive a faulty/damaged packaged product from BookBuzzz, what should I do in that case?
   Extensive quality checks are done during the packaging and shipping process for our customers. In any case, if anything improper is found with the delivered products by BookBuzzz you can contact us via mail and we will be more than happy to assist you reach a resolution.
   If the return is approved and the return process is completed, the refund amount will be credited to your original mode of payment within 7-10 business days.
2. Indian Customers:
   If any product shipped to you is in faulty/damaged condition, you are asked by us to e-mail the images of the faulty/damaged packet, as soon as you open the packet. Once we receive the damaged packet, we will ship a duplicate order to you. In case the required product is out of stock, a full refund will be initiated.