Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer’s Expectation (Paperback)  | Released: 08 Jun 2000

Exceptional Customer Service is an essential tool for business owners and managers who want to create exceptional customer service in their business With over 70 years of combined experience in the customer service arena, the authors will help you make your business the best in delivering customer-focused service. Learn to ? Create a positive first-and lasting-impression on customers ? Improve your communication skills so you can stay in touch with your customers ? The pros and cons of new technology-make sure that it gives customers what they need ? Find new ways to keep your existing customers, while recruiting new ones ? and so much more ! Filled with practical advice, real life examples, helpful tips and step by step instructions, Exceptional Customer Service provides a road map for changing the way your company serves customers-from the inside out! About Author: S Lisa Ford is a speaker, seminar leader, and author with 20 years of experience presenting to businesses, associations and governments. She is the author of several video tapes, including the #1 selling How to Give Exceptional Customer Service. David McNair worked with AT&T in positions founded on customer service. Today he is an organizational development consultant for employee and customer focus, and founder of The McNair Group. Bill Perry is a former navy captain and CEO of a non -profit organization that promotes customer service and continuous quality improvement. Today he is a journalist and president of The Charleston Center for High Performance Organizations .