Negotiation: Communication for Diverse Settings (Paperback)  | Released: 28 Mar 2008

Negotiation is not formulaic. How we negotiate is determined largely by the context in which the negotiation process takes place.Negotiation: Communication for Diverse Settings provides the reader with a comprehensive overview of the negotiation process as it applies to a wide variety of contexts. Skillfully weaving practitioner interviews and real world examples throughout the book, Michael Spangle and Myra Warren Isenhart emphasize the day-to-day relevance of negotiation skill. The authors provide knowledge vital to successful negotiation in a variety of situations, including interpersonal relations, the workplace, shopping and other consumer settings, community relations, and international affairs. Discussions of the moral and ethical dilemmas of negotiation-as well as the detail provided in various sections, such as international negotiations will undoubtedly prove useful to novice and seasoned negotiators alike.Features of this text: - Takes a communication perspective, analyzing the negotiation process and how different settings and elements affect negotiation strategies and techniques- Discusses the cultural context of conflict- Introduces basic theoretical principles and practical steps in the negotiating process- Moves on a continuum from micro (interpersonal) to macro (international) levels of negotiation- Addresses the interpersonal skills necessary for effective negotiation, factors that cause negotiations to break down, and what to do when that happens- Includes Professional Profiles interviews with professional negotiators from a variety of backgrounds- Brings concepts to life for students through the use of boxed negotiation examples from a variety of contextsTable of ContentsPrefaceIntroductionPrefacePart I: Foundations of NegotiationContextual Nature of NegotiationTheoretical PerspectivesNegotiation ProcessesQualities and Skills of Effective NegotiatorsWhen Negotiation Breaks DownPart II: Interpersonal NegotiationConsumer NegotiationOrganizational NegotiationCommunity NegotiationInternational NegotiationIntegrating the Art with the Science of NegotiationReferencesIndex Table of Contents: Acknowledgements Preface Introduction Part I 1. Foundations of Negotiation 2. Contextual Nature of Negotiation 3. Theoretical Perspectives 4. Negotiation Processes 5. Qualities and Skills of Effective Negotiators 6. When Negotiation Breaks Down Par