Operations Management , 12e (Paperback)  | Released: 30-Jul-17

About the AuthorJay Heizer is Professor Emeritus, the Jesse H. Jones Chair of Business Administration, Texas Lutheran University, Seguin, Texas. He has taught operations management courses in undergraduate, graduate, and executive programs.Barry Render is Professor Emeritus, the Charles Harwood Professor of Operations Management, Crummer Graduate School of Business, Rollins College, Winter Park, Florida. He is currently Consulting Editor to Pearson Press.Chuck Munson is Professor of Operations Management, Carson College of Business, Washington State University, Pullman, Washington.Amit Sachan is Assistant Professor of Operations Management, Indian Institute of Management (IIM), Ranchi since June 2011. Professor Sachan has attended Global Colloquium on Participant-Centred Learning (GLOCOLL) at Harvard Business School campus, Boston, US. He has also attended Business Accreditation Seminar and Assurance of Learning Seminar organized by AACSB. Professor Sachan is recipient of the Dewang Mehta Award for Best Professor in Operations Management in November 2012. Professor Sachan teaches operations management (core and elective courses) at MBA, Executive MBA and Ph.D. levels in IIM Ranchi. His teaching¸ research and consulting interests are focused on services operations management and E-services.