Retail Marketing in the Modern Age (Paperback)  | Released: 17 Jan 2019

What differentiates one brand from the others in the retail industry? What does brand experience and promise mean, and what does it take to build store patronage loyalty? Retail Marketing in the Modern Age delves deep into contemporary retail marketing concepts and strategies that are instrumental in creating and building successful retail brands across the globe. Drawing from his professional experience in retail industry, the author discusses the factors influencing the patronage behavior of customers in a lucid and accessible language. It essentially focuses on the traditional and extended retail marketing mix elements in the context of modern retailing. By virtue of this approach, the book fills the existing content and literature gap and at the same time captures the essence of new-age retail marketing. Key Features - Up-to-date coverage of new formats of retailing such as omni-channel retailing - Focus on social media marketing and social media analytics, which are now crucial in designing digital marketing and public relations strategies and tactics - Practical orientation with multiple examples, cases, and exercises requiring critical understanding of concepts Table of Contents: Preface Acknowledgements Fundamentals of Retailing Retail Formats and Classification of Retailers E-Retailing Business Environment for E-Retailing Positioning and Promotion: Pragmatism with Romanticism Merchandise Management and Private Label Brands Retail Pricing: Strategies and Techniques Managing People: HRM in Retailing Physical Environment and Pervasive Creativity: Bringing the Retail Store Alive Location Strategy The Pyramid of Performance Patronage Loyalty and Customer Relationship Management Public Relations and Strategic CSR Store Management Mall Management Bibliography Index